To start a return for U.S. orders, please visit our returns hub:
returns.skylrk.com
To start an International Return (Outside of U.S.), please visit the international returns portal
Items for sale by SKYLRK are only eligible for exchange within 7 days of the order being delivered in the case that you have received a defective or incorrect product, and we have the correct item in stock. In the event that we do not have the item in stock, we will issue a refund. Otherwise, all orders are final sale.
To be eligible for a return, (a) your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, and (b) you must provide us with your original receipt.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Defective or Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot and do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union Returns
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide us with your original receipt. Please contact support@skyrk.com for assistance.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@skylrk.com.
Contact Us
If you have any questions about this policy or a return, please contact us at support@skylrk.com.